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Can I get support for items on Envato Elements?
Envato Elements does not provide direct item support. All items on Envato Elements are created by independent designers. Due to this and the nature of our unlimited subscription, we cannot provide direct technical support or advice on the use of items.
We encourage you to check the zip file you downloaded for any support documentation or resources which the author may have included!
You can also always reach out to our Envato community of creatives who come together to share ideas and help each other succeed: https://community.envato.com/.
Can I cancel or upgrade any time?
You can cancel or upgrade your Envato Elements subscription at any time.
If you cancel your subscription, you will have access to Envato Elements until the day your next subscription payment was due to be billed. For example, if you cancel your monthly subscription 23 days before the next payment, you will still have access for another 23 days. If you cancel your annual subscription three months before your payment is due, you will still get access for another three months. We do not refund cancelled subscriptions.
After your subscription has lapsed you will only be able to use items which have been licensed for Project Use, for the project specified when it was licensed. Learn more here.
If you want to upgrade from monthly to annually, the remaining days in your monthly subscription will be discounted from your annual subscription - so you don't get charged twice. The total amount will be in your invoice.